Customer Resources

Forms, Shipping & Tracking

Download the right PRS form, review shipping instructions, track your shipment, or contact our team for help before sending products to PRS.

Request / Download Forms

Find the Right Form

Select a form category to view the documents needed for account setup, controlled substance returns, DEA documentation, and shipping preparation.

Not sure which form you need? Contact PRS and our team can help you choose the correct form before preparing your return.
Customer Information

Current Customer Information Form

Used to provide or update facility, contact, accounts payable, wholesaler, DEA, and state license information.

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Wholesaler Information

Wholesaler Information Update

Use the Current Customer Information Form to add a wholesaler or update your primary wholesaler name, account number, address, or DEA information.

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Schedule II

Schedule II Return Request

Used to list Schedule II controlled substances and request a DEA-222 Form from PRS.

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Schedule III–V

Schedule III–V Report

Used to list Schedule III–V controlled substances being returned to PRS.

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Legend / OTC

Legend Drug Report

Used to list Legend, OTC, and other applicable non-controlled pharmaceutical products.

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Patient-Specific

Patient Return Forms CII–V

Includes separate patient-specific return forms for Schedule II and Schedule III–V controlled substances.

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Shipping Guidelines

Shipping & Return Guidelines

Step-by-step instructions for preparing Legend, OTC, Schedule III–V, and Schedule II pharmaceutical returns.

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Request DEA-222

Schedule II Return Request

Submit this form to PRS so we can prepare your DEA-222 Form, return supplies, prepaid shipping label, and instructions.

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After DEA-222 Is Received

DEA-222 Form & Shipping Instructions

Instructions for reviewing, completing, photocopying, and shipping a Schedule II return after receiving the DEA-222 Form.

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Next step: Once you have the correct form, review how to prepare and ship your return. Proceed to Shipping ↓
How to Ship

Prepare Your Return Shipment

01

How to Ship

Select the return type you are preparing.

CII Schedule II Returns
1 Complete the Schedule II Return Request form.
2 Wait for the DEA-222, instructions, and shipping supplies.
3 Place products in the tamper-evident bag.
4 Include required DEA-222 documentation.
5 Apply the prepaid FedEx label and keep the receipt.
Schedule II products must ship separately from all other products.
III–V Schedule III–V Returns
1 Complete the Schedule III–V Drug Report.
2 Place products in the tamper-evident bag.
3 Include a copy of the report inside the shipment.
4 Apply the prepaid FedEx label.
5 Keep the FedEx receipt and tracking number.
Rx/OTC Legend / OTC Returns
1 Complete the Legend / OTC Report.
2 Package products securely in a facility box.
3 Include a copy of the report inside the shipment.
4 Apply the prepaid FedEx label.
5 Keep the shipper receipt and tracking number.
02

Shipping Questions

Common questions before sending products to PRS.

Can Schedule II products ship with Schedule III–V products?
No. Schedule II products must be shipped separately from all other products due to DEA regulations.
How do I schedule a pickup?
Use the pickup instructions on the prepaid FedEx label or contact FedEx using the phone number listed on the label.
Can Schedule III–V products ship with Legend / OTC products?
Yes, if the Schedule III–V products are consolidated within the tamper-evident bag and the proper forms are included.
How long does it take to receive the DEA-222 Form?
After submitting the Schedule II Return Request, PRS provides the DEA-222 Form, instructions, and materials within 7 business days.
What if the DEA-222 Form passed the 60-day deadline?
Re-submit the Schedule II Return Request form and PRS can re-issue a new DEA-222 Form.
After You Ship

Track Your Return Shipment

Once your return has been shipped, use your FedEx tracking number to confirm shipment movement and delivery. Keep your FedEx shipper receipt for your records.

Ready to check your package? Click the button below and enter the FedEx tracking number from your shipper receipt.
Track with FedEx
01
Keep Your Receipt Save the FedEx shipper receipt for your records.
02
Check Delivery Status Track the package to confirm movement and delivery.
03
Contact PRS if Needed Call us if tracking appears delayed or unclear.
Need help tracking a return? Call PRS at 800-215-5878 and have your tracking number available.
Need Help?

Need Help With a Form or Shipment?

Contact PRS and our team can help you identify the correct form, return instructions, or shipping process for your facility.